Return & Cancellation Policy – Golden Lift chairs
At Dahl Medical Supply, we want every customer to feel confident in their
purchase. The following policy applies to all Golden PR118 Lift Chair purchases made through our
Burnsville showroom or online store.
New, Unopened Returns (Within 7 Days)
New and unopened Golden lift chairs may be returned within 7 days of delivery or pickup
for a refund. Returned items must be in unused, original condition with all packaging,
accessories, and documentation included.
- A 15% restocking fee applies to all unopened returns.
- Customer is responsible for all return shipping or delivery pickup fees.
- Refunds are issued once the chair is inspected and verified to be in new condition.
Opened or Used Lift Chairs
Due to health and sanitation regulations, opened, assembled, or used lift chairs
are not eligible for return. This includes chairs that have been sat in, plugged in,
or removed from original protective packaging.
Order Cancellations
Orders may be cancelled at no cost if cancelled before the chair ships or before
local delivery is scheduled.
Once the order has shipped or been assigned to a delivery route, standard return fees may apply.
Damaged or Defective Items
If your lift chair arrives damaged or experiences a manufacturer defect, please contact
Dahl Medical Supply within 48 hours.
Our team will work with Golden Technologies to arrange warranty service, replacement parts, or
product exchange when appropriate.
Non-Returnable Items
- Opened or used lift chairs
- Chairs showing signs of wear, odors, stains, or damage
- Custom-fabric or special-order configurations
- Clearance or final-sale items
For questions about returns, exchanges, or warranty claims, please contact our team at
612-334-3159 or visit our Burnsville showroom.
