Frequently Asked Questions
General Questions
Rentals
Insurance
Lift Chairs
Contact Questions
1. General Questions
What does Dahl Medical Supply offer?
We provide a wide range of home medical equipment, including hospital bed rentals, lift chairs, mobility scooters, and supportive care products.
Do you serve the Twin Cities area?
Yes. We proudly serve the Twin Cities metro area with local delivery, setup, and support.
Is Dahl Medical Supply family-owned?
Yes. We are a family-owned business focused on providing personalized service and dependable medical-grade equipment.
Do you offer delivery and setup?
Yes. Our team delivers and professionally sets up equipment to ensure it’s safe and ready to use.
Can someone help me choose the right equipment?
Absolutely. Our experienced staff is here to answer questions and help you find the best solution for your needs.
2. Returns and Exchanges
Returns Policy
At Dahl Medical Supply, we are committed to providing clean, reliable, medical-grade equipment while maintaining the highest standards of safety and hygiene.
Rental Equipment
Rental items, including hospital beds and other medical rentals, are not eligible for refunds or credits if returned early. Rental pricing reflects delivery, professional setup, cleaning, inspection, and scheduling of equipment. Once a rental period begins, these services and costs have already been incurred to ensure the equipment is safe and ready for use.
Purchased Products
Return and exchange eligibility for purchased items may vary by product type and condition. To ensure patient safety, some medical equipment and personal care items may be non-returnable once opened or used. Approved returns must be in new, unused condition and may be subject to restocking fees.
Questions or Concerns
Our team is always happy to help review return or exchange options before you purchase. Please contact us with any questions so we can guide you toward the best solution for your needs.
This policy helps us maintain high safety standards, reliable service, and fair pricing for all customers.
1. Rentals
Rentals
Dahl Medical Supply offers reliable medical equipment rentals designed to support comfort, safety, and short-term in-home needs. Our rental options provide a convenient solution for recovery, temporary mobility assistance, or added support at home.
Each rental includes professional delivery, setup, and properly maintained medical-grade equipment to ensure dependable performance and ease of use. Rental terms are flexible, and our local team is available to help you choose the right option and answer questions throughout the rental period.
For availability, pricing, or guidance, we encourage you to contact us so we can help determine the best rental solution for your situation.
Does Insurance Pay for Rentals?
For most short-term rentals, Dahl Medical Supply does not accept insurance coverage. This helps us provide faster service, flexible rental terms, and immediate delivery without insurance delays.
Exception: Some insurance plans may cover knee roller rentals. Coverage varies by plan, so we recommend contacting us directly to review options and confirm eligibility.
Our team is happy to explain rental pricing and help you choose the best solution for your needs.
Rental Delivery Information & Fees
Dahl Medical Supply provides local delivery and professional setup for rental equipment throughout the Twin Cities metro area. Delivery fees vary based on the type of equipment, location, and setup requirements.
Our team will review delivery details and pricing with you in advance, so there are no surprises. For questions about delivery availability, timing, or fees, please contact us and we’ll be happy to assist.
Same-Day Rentals
Yes—same-day rental availability may be offered on select equipment, depending on inventory and delivery scheduling. Contact us as early as possible so our team can check availability and help coordinate timely delivery or pickup when needed.
Store Pickup
Store pickup is available for select items. Due to size, weight, and setup requirements, lift chairs and hospital beds are not eligible for in-store pickup and must be delivered by our team to ensure safe handling and proper setup.
Insurance FAQs
Do you accept insurance?
Insurance acceptance varies by product and service. Please contact us to review coverage options for your specific needs.
Does insurance cover short-term rentals?
Most short-term rentals are not covered by insurance. This allows for faster service and flexible rental terms.
Are any rental items covered by insurance?
Some insurance plans may cover knee roller rentals. Coverage depends on your plan and medical documentation.
Do you accept Medicare?
Certain products may qualify for Medicare coverage with proper documentation. Eligibility and requirements vary.
Can you help me understand my insurance options?
Yes. Our knowledgeable team is happy to answer questions and help explain coverage, rental pricing, and alternative options.
Do you accept insurance for purchased products?
Insurance acceptance varies by product and insurance plan. Coverage depends on medical necessity and required documentation.
Do you accept Medicaid or waiver programs?
Certain products may be eligible through state or county waiver programs. Eligibility and approval requirements vary.
Will insurance cover the full cost of my equipment?
Coverage amounts vary by plan. Patients may be responsible for deductibles, copays, or costs not covered by insurance.
Lift Chair FAQs – Pride & Golden
What is a lift chair?
A lift chair is a powered recliner designed to gently assist users from a seated to a standing position while also providing comfortable reclining positions.
What brands of lift chairs do you carry?
We carry lift chairs from trusted manufacturers including Pride Mobility and Golden Technologies, both known for comfort, reliability, and long-term performance.
What’s the difference between Pride and Golden lift chairs?
Both brands offer high-quality lift chairs with multiple sizes and features. Pride is known for advanced positioning and wellness features, while Golden is recognized for classic comfort, fit options, and dependable craftsmanship.
Do lift chairs come in different sizes?
Yes. Lift chairs are available in multiple sizes to ensure proper fit, comfort, and safe operation based on height and weight recommendations.
Can lift chairs help with mobility issues?
Lift chairs are designed to support safer sitting and standing, reduce strain, and provide added comfort for daily use.
Do you help customers choose the right lift chair?
Absolutely. Our team helps guide customers through size, features, and brand options to find the best lift chair for their needs.
Canceling or Modifying an Order
At Dahl Medical Supply, many lift chairs and specialty items are custom-ordered based on your selected size, fabric, features, and manufacturer specifications.
Custom Orders
Custom chairs cannot be canceled, returned, or modified once an order is placed. These items are built specifically for you and cannot be restocked or resold, which is why changes are not possible after submission.
Before You Order
We encourage customers to review all details carefully and ask questions prior to placing an order. Our team is happy to help confirm sizing, features, and options to ensure the right fit from the start.
If you have questions before ordering, please contact us—we’re here to help you make a confident, informed decision.
Call us
Dahl Medical Supply (612) 334-3159
Representatives or Beauty Advisors are available:
MON-THUR: 8am to 3pm CT
FRI: 8am - 11am CT
SAT-SUN: Appointment Only
Contact Dahl Medical
