Frequently Asked Questions
At Dahl Medical Supply, we understand that navigating insurance coverage can be overwhelming. That's why we're here to help guide you every step of the way. Here's how the process typically works when seeking insurance coverage for a medical scooter or power wheelchair in Minnesota.
Step By Step Guide
About Dahl
Printable PDF
Step 1: Schedule a Medical Evaluation
You'll need to schedule an appointment with your primary care physician or specialist to discuss your mobility needs. During the visit, the doctor will evaluate your condition and determine if a power mobility device is medically necessary.
Tip: Make sure your doctor documents how your condition affects your ability to perform daily activities like bathing, dressing, cooking, or moving around the home.
Documents MUST include:
- Standard written order (prescription) for power mobility chair or scooter with appropriate diagnosis codes to support the order.
- Signed encounter/clinical notes (letter of medical necessity) that support the discussion for a power mobility chair or scooter
Step 2: Obtain a Face-to-Face Mobility Evaluation
A face-to-face mobility evaluation is required by Medicare and most private insurance plans. This can be completed by a occupational therapist in collaboration with your doctor.
Documents must include:
- Medical necissity
- Funtional limitations
- Inability to use a cane, walker, or manual wheelchair
- Justification for a power scooter vs. power chair
- Best fit device based on your capabilities
Step 3: Home Assessment
At Dahl Medical Supply, we’re here to guide you through every step of the process when it comes to receiving a Medicare-covered power mobility device, such as a powerchair or scooter. After your face-to-face mobility evaluation with your healthcare provider and a written order is received, we’ll schedule a home assessment to ensure your living space is safe and suitable for the equipment.
This in-home evaluation, required by Medicare, allows our team to confirm that the mobility device can be used effectively within your home. We assess things like doorway widths, flooring types, turning radius, and overall accessibility — making sure you get the right equipment that fits both your medical needs and your environment. Our goal is to help you maintain your independence and mobility with comfort and confidence, all while meeting Medicare’s guidelines.
Step 4: Work with Dahl Medical Supply
Once you have your evaluation, our team will submit the necessary documentation to your insurance provider. This includes:
- A detailed written order (DWO) from your physician
- Mobility assessment & home assessment
- Supporting medical records and evaluation notes
- Manufacturer product info and pricing for the requested equipment
Step 5: Insurance Review & Prior Authorization
We submit the documentation to your insurance provider for prior authorization. The review process can take anywhere from a few days to several weeks, depending on you insurance.
Our team will follow up regularly to track the progress and provide updates.
Step 6: Billing & Coverage
We will handle the insurance billing process on your behalf, working directly with your provider to make things as smooth and stress-free as possible. Depending on your specific insurance plan and coverage, you may be responsible for a copayment, coinsurance, or deductible. Our team will take the time to clearly explain all potential out-of-pocket costs up front, so there are no surprises. Before we finalize the delivery of your equipment, you’ll have a full understanding of your financial responsibility and the coverage being applied. Transparency and trust are core to what we do — and we’re always here to answer any questions you may have.
Step 7: Delivery & Setup
Once your power wheelchair or scooter has been approved, a member of our team at Dahl Medical Supply will reach out to schedule delivery and professional setup at a time that works best for you. During the appointment, we’ll ensure everything is properly adjusted, fully functional, and tailored to your comfort. We’ll also take the time to walk you through how to safely operate and maintain your new equipment, so you feel confident and supported from day one.
When you receive your equipment from us, you’re not just getting a mobility solution — you’re becoming part of the Dahl Medical Supply family. We’re here for you before, during, and after delivery, providing ongoing support with the same care and dedication we’ve offered our community for over a century.
Who Are We?
At Dahl Medical Supply, we’re more than just a provider of mobility and safety products — we’re a family-owned business dedicated to supporting your independence, comfort, and well-being. Built on the values of trust, compassion, and personalized service, our mission is to help you or your loved ones live life with confidence and ease.
Whether you’re in need of wheelchairs, walkers, lift chairs, bathroom safety equipment, or other essential medical supplies, our knowledgeable and caring team is here to guide you every step of the way. We take the time to understand your unique needs and offer tailored solutions that make daily life safer and more accessible.
At Dahl Medical Supply, you're not just a customer — you're part of our extended family. Let us help you find the right products to support your journey toward greater mobility and peace of mind.
What Makes Dahl Unique?
What sets Dahl Medical Supply apart in the Minneapolis and surrounding metro area is our deeply personal approach to care and service. As a local, family-owned business, we offer a level of attention and responsiveness that larger chains simply can’t match. We pride ourselves on building lasting relationships with our customers, providing expert guidance, fast delivery, and hands-on support from people who genuinely care. Our knowledgeable team understands the local community and is always ready to go the extra mile to ensure you receive the right mobility or safety product — right when you need it.
Locally Owned & Opperated
At Dahl Medical Supply, we keep a wide selection of medical scooters and powerchairs in stock and ready for immediate use. Whether you’re looking for enhanced mobility indoors, outdoors, or both, we have reliable, high-quality options available to fit your lifestyle and budget. Our experienced team is here to help you find the perfect model — with features that suit your comfort, mobility needs, and daily routine. No long waits or delays — just fast, friendly service and dependable equipment that gets you moving again.
How Long Have You Been in Business?
Dahl Medical Supply has proudly served the community since 1912, originally opening its doors as a trusted local pharmacy. While we are not the original owners, we are honored to carry on the Dahl name and uphold its long-standing reputation for care, integrity, and service. Over the years, the business evolved to meet the growing needs of our customers, transitioning into a provider of high-quality mobility and safety equipment. As a family-owned company rooted in the Minneapolis and metro area, we are dedicated to delivering personalized support and dependable solutions — helping individuals and families live with greater comfort, confidence, and independence.
Printable Form
Need a copy of our insurance process for power mobility equipment? We've created a convenient, easy-to-read printable version of our Power Mobility Insurance FAQ to help guide you through qualifying for a scooter or power chair through insurance. This form outlines the necessary documentation, coverage guidelines, and how Dahl Medical Supply can assist you every step of the way.
Simply download and print this form to bring with you to your doctor’s visit or to share with your insurance provider. It’s a helpful resource to keep on hand during the approval process.
Click below to download the printable PDF version of our Power Mobility Insurance FAQ.
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