Return & Cancellation Policy – Golden Power Chairs
At Dahl Medical Supply, we want every customer to feel confident in their purchase.
The following policy applies to all Golden Technologies power chair purchases made through our
Burnsville showroom or online store.
New, Unopened Returns (Within 7 Days)
New and unopened Golden power chairs may be returned within
7 days of delivery or pickup for a refund.
Returned items must be in unused, original condition with all packaging,
accessories, batteries, and documentation included.
- A 20% restocking fee applies to all unopened returns.
- Customer is responsible for all return shipping or delivery pickup fees.
- Refunds are issued after the power chair is inspected and verified to be in new condition.
Opened or Used Power Chairs
Due to safety, sanitation, and product integrity considerations,
opened, assembled, or used power chairs are not eligible for return.
This includes chairs that have been driven, charged, adjusted, or removed from
original protective packaging.
Order Cancellations
Orders may be cancelled at no cost if cancelled
before the power chair ships or before local delivery is scheduled.
Once the order has shipped or been assigned to a delivery route,
standard return fees may apply.
Damaged or Defective Products
If your power chair arrives damaged or experiences a manufacturer defect,
please contact Dahl Medical Supply within 48 hours.
Our team will coordinate with Golden Technologies to arrange warranty service,
replacement parts, or repair support when appropriate.
Non-Returnable Items
- Opened or used power chairs
- Power chairs showing signs of wear, damage, or misuse
- Custom-ordered or special-configuration power chairs
- Clearance or final-sale items
For questions about returns, cancellations, or warranty support,
please contact our team at 612-334-3159
or visit our Burnsville showroom.
