Return & Cancellation Policy – Pride Power Chairs
At Dahl Medical Supply, we want every customer to feel confident in their purchase.
The following policy applies to all Pride Mobility power chair purchases,
including the Pride Jazzy® Ultra Light, made through our Burnsville showroom
or online store.
New, Unopened Returns (Within 7 Days)
New and unopened Pride power chairs may be returned within
7 days of delivery or pickup for a refund.
Returned items must be in unused, original condition with all packaging,
accessories, batteries, and documentation included.
- A 20% restocking fee applies to all unopened returns.
- Customer is responsible for all return shipping or delivery pickup fees.
- Refunds are issued after the power chair is inspected and verified to be in new condition.
Opened or Used Power Chairs
Due to safety, sanitation, and product integrity considerations,
opened, assembled, or used power chairs are not eligible for return.
This includes chairs that have been driven, charged, adjusted, or removed from
original protective packaging.
Order Cancellations
Orders may be cancelled at no cost if cancelled
before the power chair ships or before local delivery is scheduled.
Once the order has shipped or been assigned to a delivery route,
standard return fees may apply.
Damaged or Defective Products
If your Pride Jazzy® Ultra Light arrives damaged or experiences a
manufacturer defect, please contact Dahl Medical Supply within
48 hours of delivery or pickup.
Our team will coordinate with Pride Mobility to arrange warranty service,
replacement parts, or repair support when appropriate.
Non-Returnable Items
- Opened or used power chairs
- Power chairs showing signs of wear, damage, or misuse
- Custom-ordered or special-configuration power chairs
- Clearance or final-sale items
For questions about returns, cancellations, or warranty support,
please contact our team at 612-334-3159
or visit our Burnsville showroom.
