Refund policy

Terms of Agreement
Last updated: February 28, 2025

Welcome to Dahl Medical Supply (www.dahlmedicalsupply.com). By using this website and purchasing products from us, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our site or making a purchase.

1. General Terms

By accessing or using the Dahl Medical Supply website, you acknowledge and agree to these Terms of Agreement. If you do not agree with any part of these terms, you must not use our website or make any purchases. We reserve the right to update or change these terms at any time without prior notice, and all changes will be posted on this page.

2. Product Returns

Custom Built Items (Online Only)

Due to the customized nature of our online-only products, all sales of these items are final. No returns are accepted on these products. If you have any questions regarding custom-built products, please contact us before completing your purchase.

Non-Custom Items

For all other items that are not custom-built, returns are accepted within 30 days of purchase. However, these returns must be authorized by Dahl Medical Supply and require a Return Authorization Number (RAN).

  • A 25% return fee will be deducted from the refund for any items returned.
  • Items must be in new, unused condition with all original packaging and documentation.
  • To initiate a return, you must contact us within the return window and obtain an RAN.

3. Rentals

Rental Items

If you choose to rent products from Dahl Medical Supply, you are responsible for ensuring the proper use of the rental items in accordance with the manufacturer’s guidelines.

  • Dahl Medical Supply is not responsible for any accidents, injuries, or damages caused by the use or misuse of rental items.
  • By renting any item, you agree to return it in the same condition as received, barring reasonable wear and tear.
  • Rental terms, fees, and the duration of the rental period will be clearly outlined in the rental agreement you will receive at the time of your rental.

Note: You are responsible for the maintenance and safe return of the rental items. In case of damage, loss, or failure to return the rental item in a timely manner, you will be held financially responsible.

4. Liability Disclaimer

Dahl Medical Supply is not liable for any personal injuries, accidents, or damages that may occur from the use of products purchased or rented from our website. This includes, but is not limited to, medical devices, equipment, and rental items. Customers are encouraged to consult with a healthcare professional before using any medical equipment or products.

5. Intellectual Property

All content on Dahl Medical Supply’s website, including images, logos, trademarks, text, and other materials, is protected by copyright and other intellectual property laws. Unauthorized use or reproduction of any content on the website is prohibited.

6. Privacy and Security

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information.

7. Governing Law

These terms and conditions are governed by the laws of the state in which Dahl Medical Supply operates, without regard to its conflict of law principles.

8. Contact Us

If you have any questions about these Terms of Agreement, please feel free to contact us at:
Dahl Medical Supply
Email: dsteffes@dahlmedicalsupply.com
Phone: (612) 334-3159
Website: www.dahlmedicalsupply.com